Cannot build directory item for key 'communication_security_passphrase' in TD Params Directory,

We faced this issue due to same server we installed database and ALM 11 software’s, so when we try to access ALM11 we are getting below error.

Solution: - We need to make it HP ALM Quality Center service is manual then once Oracle services started we need to start HP ALM Quality Center service.

QC Server on 'XXXXX' is MUTED

status=MUTED, label=QC server is muted due to unrecoverable error, reason=Cannot build directory item for key 'communication_security_passphrase' in TD Params Directory,
StackTrace=
java.sql.SQLNonTransientConnectionException: [Mercury][Oracle JDBC Driver]Error establishing socket to host and port: XXXXXXXX:1521. Reason: Connection refused: connect
at com.mercury.jdbc.oraclebase.dda4.b(Unknown Source)
at com.mercury.jdbc.oraclebase.dda4.a(Unknown Source)
at com.mercury.jdbc.oraclebase.dda3.b(Unknown Source)
at com.mercury.jdbc.oraclebase.dda3.a(Unknown Source)
at com.mercury.jdbc.oracle.OracleImplConnection.a(Unknown Source)
at com.mercury.jdbc.oracle.OracleImplConnection.ab(Unknown Source)
at com.mercury.jdbc.oracle.OracleImplConnection.a(Unknown Source)
at com.mercury.jdbc.oracle.OracleImplConnection.t(Unknown Source)
at com.mercury.jdbc.oraclebase.BaseConnection.a(Unknown Source)
at com.mercury.jdbc.oraclebase.BaseConnection.i(Unknown Source)
at com.mercury.jdbc.oraclebase.BaseConnection.a(Unknown Source)
at com.mercury.jdbc.oraclebase.BaseConnection.a(Unknown Source)
at com.mercury.jdbc.oraclebase.BaseDriver.connect(Unknown Source)
at java.sql.DriverManager.getConnection(DriverManager.java:582)
at java.sql.DriverManager.getConnection(DriverManager.java:154)
at com.mercury.optane.core.db.CTdDriverManager.getConnection(CTdDriverManager.java:81)
wrapped in com.mercury.optane.core.CTdException: 
at com.mercury.optane.core.db.CTdDriverManager.getConnection(CTdDriverManager.java:88)
at com.mercury.optane.core.db.CConnectionPool.newConnection(CConnectionPool.java:836)
at com.mercury.optane.core.db.CConnectionPool.tryToGetConnection(CConnectionPool.java:623)
at com.mercury.optane.core.db.CConnectionPool.getConnection(CConnectionPool.java:390)
at com.mercury.optane.core.db.CConnectionManager.getNotTransactedConnection(CConnectionManager.java:240)
at com.mercury.optane.core.db.CConnectionManager.getConnection(CConnectionManager.java:213)
at com.mercury.optane.core.db.CConnectionManager.getConnection(CConnectionManager.java:167)
at com.mercury.optane.core.db.CDatabaseFieldsInfo.obtainInfo(CDatabaseFieldsInfo.java:142)
wrapped in com.mercury.optane.core.CTdException: Failed to fill table struct for table null in database qcsiteadmin_db@jdbc:mercury:oracle://WIPRO.btcbahamas.com:1521;sid=wiprotst(qcsiteadmin_db)
at com.mercury.optane.core.db.CDatabaseFieldsInfo.obtainInfo(CDatabaseFieldsInfo.java:188)
at com.mercury.optane.core.db.CDatabaseFieldsInfo.<init>(CDatabaseFieldsInfo.java:83)
at com.mercury.optane.core.db.CAbsTablesStructDirectory.createDirectoryItem(CAbsTablesStructDirectory.java:47)
at com.mercury.optane.core.directory.CAbsDirectory$CacheResult.getOrCreate(CAbsDirectory.java:66)
wrapped in com.mercury.optane.core.CTdException: Cannot build directory item for key '[qcsiteadmin_db@jdbc:mercury:oracle://xxx.xxx.com:1521;sid=xxxxt(qcsiteadmin_db)]' in SA Global Struct Dir
at com.mercury.optane.core.directory.CAbsDirectory$CacheResult.getOrCreate(CAbsDirectory.java:77)
at com.mercury.optane.core.directory.CAbsDirectory.getDirectoryItem(CAbsDirectory.java:166)
at com.mercury.optane.core.db.CAbsTablesStructDirectory.getDatabaseFieldsInfo(CAbsTablesStructDirectory.java:27)
at com.mercury.td.saserver.sautil.CSaTablesStructDirectory.getSaDatabaseFieldsInfo(CSaTablesStructDirectory.java:55)
at com.mercury.td.saserver.directory.CDBFetcher.fetchItem(CDBFetcher.java:164)
at com.mercury.td.saserver.directory.CSaAbsDirectoryItem.loadData(CSaAbsDirectoryItem.java:147)
at com.mercury.td.saserver.directory.CSaAbsDirectoryItem.loadData(CSaAbsDirectoryItem.java:142)
at com.mercury.td.saserver.directory.CSaAbsDirectoryItem.refreshFromDb(CSaAbsDirectoryItem.java:219)
at com.mercury.td.saserver.directory.CTdParam.refreshFromDb(CTdParam.java:95)
at com.mercury.td.saserver.directory.CTdParam.<init>(CTdParam.java:59)
at com.mercury.td.saserver.directory.CTdParamsDirectory.createDirectoryItem(CTdParamsDirectory.java:79)
at com.mercury.optane.core.directory.CAbsDirectory$CacheResult.getOrCreate(CAbsDirectory.java:66)
wrapped in com.mercury.optane.core.CTdException: Cannot build directory item for key 'communication_security_passphrase' in TD Params Directory
at com.mercury.optane.core.directory.CAbsDirectory$CacheResult.getOrCreate(CAbsDirectory.java:77)
at com.mercury.optane.core.directory.CAbsDirectory.getDirectoryItem(CAbsDirectory.java:166)
at com.mercury.td.saserver.directory.CSaAbsDirectory.getObject(CSaAbsDirectory.java:91)
at com.mercury.td.saserver.directory.CSaAbsDirectory.getObject(CSaAbsDirectory.java:120)
at com.mercury.td.saserver.directory.CTdParamsDirectory.getAppParam(CTdParamsDirectory.java:123)
at com.mercury.td.saserver.directory.CTdParamsDirectory.getStringAppParam(CTdParamsDirectory.java:219)
at com.mercury.td.site.params.SiteParams.getParam(SiteParams.java:39)
at com.mercury.td.saserver.sautil.SsoInitString.getSsoInitString(SsoInitString.java:20)
at com.mercury.td.init.InitServlet.init(InitServlet.java:105)
at javax.servlet.GenericServlet.init(GenericServlet.java:212)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1048)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:950)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4122)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4421)
at org.jboss.web.tomcat.service.deployers.TomcatDeployment.performDeployInternal(TomcatDeployment.java:310)
at org.jboss.web.tomcat.service.deployers.TomcatDeployment.performDeploy(TomcatDeployment.java:142)
at org.jboss.web.deployers.AbstractWarDeployment.start(AbstractWarDeployment.java:461)
at org.jboss.web.deployers.WebModule.startModule(WebModule.java:118)
at org.jboss.web.deployers.WebModule.start(WebModule.java:97)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:157)
at org.jboss.mx.server.Invocation.dispatch(Invocation.java:96)
at org.jboss.mx.server.Invocation.invoke(Invocation.java:88)
at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:668)
at org.jboss.system.microcontainer.ServiceProxy.invoke(ServiceProxy.java:206)
at $Proxy38.start(Unknown Source)
at org.jboss.system.microcontainer.StartStopLifecycleAction.installAction(StartStopLifecycleAction.java:42)
at org.jboss.system.microcontainer.StartStopLifecycleAction.installAction(StartStopLifecycleAction.java:37)
at org.jboss.dependency.plugins.action.SimpleControllerContextAction.simpleInstallAction(SimpleControllerContextAction.java:62)
at org.jboss.dependency.plugins.action.AccessControllerContextAction.install(AccessControllerContextAction.java:71)
at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)
at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:348)
at org.jboss.system.microcontainer.ServiceControllerContext.install(ServiceControllerContext.java:286)
at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:1631)
at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:934)
at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:1082)
at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:984)
at org.jboss.dependency.plugins.AbstractController.change(AbstractController.java:822)
at org.jboss.dependency.plugins.AbstractController.change(AbstractController.java:553)
at org.jboss.system.ServiceController.doChange(ServiceController.java:688)
at org.jboss.system.ServiceController.start(ServiceController.java:460)
at org.jboss.system.deployers.ServiceDeployer.start(ServiceDeployer.java:163)
at org.jboss.system.deployers.ServiceDeployer.deploy(ServiceDeployer.java:99)
at org.jboss.system.deployers.ServiceDeployer.deploy(ServiceDeployer.java:46)
at org.jboss.deployers.spi.deployer.helpers.AbstractSimpleRealDeployer.internalDeploy(AbstractSimpleRealDeployer.java:62)
at org.jboss.deployers.spi.deployer.helpers.AbstractRealDeployer.deploy(AbstractRealDeployer.java:50)
at org.jboss.deployers.plugins.deployers.DeployerWrapper.deploy(DeployerWrapper.java:171)
at org.jboss.deployers.plugins.deployers.DeployersImpl.doDeploy(DeployersImpl.java:1439)
at org.jboss.deployers.plugins.deployers.DeployersImpl.doInstallParentFirst(DeployersImpl.java:1157)
at org.jboss.deployers.plugins.deployers.DeployersImpl.doInstallParentFirst(DeployersImpl.java:1178)
at org.jboss.deployers.plugins.deployers.DeployersImpl.install(DeployersImpl.java:1098)
at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:348)
at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:1631)
at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:934)
at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:1082)
at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:984)
at org.jboss.dependency.plugins.AbstractController.change(AbstractController.java:822)
at org.jboss.dependency.plugins.AbstractController.change(AbstractController.java:553)
at org.jboss.deployers.plugins.deployers.DeployersImpl.process(DeployersImpl.java:781)
at org.jboss.deployers.plugins.main.MainDeployerImpl.process(MainDeployerImpl.java:702)
at org.jboss.system.server.profileservice.repository.MainDeployerAdapter.process(MainDeployerAdapter.java:117)
at org.jboss.system.server.profileservice.repository.ProfileDeployAction.install(ProfileDeployAction.java:70)
at org.jboss.system.server.profileservice.repository.AbstractProfileAction.install(AbstractProfileAction.java:53)
at org.jboss.system.server.profileservice.repository.AbstractProfileService.install(AbstractProfileService.java:361)
at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:348)
at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:1631)
at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:934)
at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:1082)
at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:984)
at org.jboss.dependency.plugins.AbstractController.change(AbstractController.java:822)
at org.jboss.dependency.plugins.AbstractController.change(AbstractController.java:553)
at org.jboss.system.server.profileservice.repository.AbstractProfileService.activateProfile(AbstractProfileService.java:306)
at org.jboss.system.server.profileservice.ProfileServiceBootstrap.start(ProfileServiceBootstrap.java:271)
at org.jboss.bootstrap.AbstractServerImpl.start(AbstractServerImpl.java:461)
at org.jboss.Main.boot(Main.java:221)
at org.jboss.Main$1.run(Main.java:556)
at java.lang.Thread.run(Thread.java:619)