Follow below steps
1) Uninstall the existing excel add-in with admin rights and restart your system
2) install it again with admin privilege (it is very important to
install the add-in with admin rights. It is even mentioned in excel
add-in installation guide provided by HP)
3) Now open IE (32 bit) with admin rights
4) go to QC add-ins page and register "HP ALM Client Registration"
component (register it also with admin rights) OR you can directly go to
link
http://<servername>/qcbin/start_a.jsp?common=true
and install component
After that hope this issue will be resolved.Please follow all the steps
mentioned in sequence above and don't leave or ignore any step (like
restarting the system)
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