How to Defect/Bug Tracking in HP Quality Center ?

Introduction:

• HP quality center is web-based test management tool
• QC is used to manage the application testing process
• QC is used to define releases, specifying requirements, planning tests, executing tests, tracking defects, alerting on changes, and analyzing results
• QC also shows you how to customize your project
• Defect: Anything that is extra or missing or wrong in application is termed as defect
• QC helps you to add defects to application when found and track the defect repair progression.
• QC provides a central defect tracking system that can be used by testing and development teams to resolve defects

QC testing process includes 5 phases:

• Specifying release
• Specifying requirements
• Planning Tests
• Running Tests
• Tracking Defects

Defect Modules:

• QC Defect module provides complete system for logging, tracking, managing, and analyzing application defects
• QC Defect tracking tools are organized into: Defects grid, Grid filter, Description, Attachments, History

Defect Logging: Steps to Log a defect

• In Defect module, click New Defect
• New defect dialog box contains data fields and multiple tabbed pages. This multiple tabbed pages are custom-defined by QC administrator for your project
• You can also add attachments to provide more information about the defect. QC supports five types of attachments
• Click Submit to save the defect to your project database

Defect Organizing - Grid filter provides two ways to organize defect grid:

• Use entry boxes under each field heading in grid filter to select the criteria for filtering the data in the defects grid
• Use the Filter dialog box to set a filter condition
• To clear filter criteria, click the Clear Filter/Sort button

Defect Status:

• New: Default status when defect is reported
• Open: Indicates defect is assigned to review
• Reopen: Indicates testing team reopened the defect which was closed
• Fixed: Indicates defect is verified
• Closed: Defect is closed and waiting fro approval by tester
• Rejected: Defect is rejected , rationale fore rejecting defect to be provided

Defect association with other entities - Defects can be associated with the following entities:

• Requirement
• Test
• Test set
• Test instance
• Test run
• Test steps
• Other Defect

This linkage of defects with entities enables to

• Trace your defects from perspective of QC entities
• Search defects that are related to specific QC entities
• Link multiple entities of same type to the same defect

Defect Requirement:

• Associating defects with test requirements will help to ensure consistency throughout the testing process
• The defect-requirement association enables us to utilize the status of defects to determine whether requirements have been met
• A requirement can be associated with more than one defect
• Either a existing defect can be associated with the requirement or new defect can be added to requirement

Defect Test:

• Association of defect with test helps to ensure defect traceability throughout the testing process. A defect may be indirectly linked to a test through other entities, such as a test instance, a test run, or a test step
• Tests from Test plan module can be associated with defects that have been logged in the Defects module

Defect Matching:

• Matching defects enables you to eliminate similar and duplicate defects in your project
• Each time you add a new defect, Quality Center stores lists of keywords from the Summary and Description fields
• When you search for similar defects, keywords in these fields are matched against other defects
• Note that keywords must be more than two characters and letter case does not affect your results

Updating the defects:

• A defect can be regularly updated to record all the information about an issue.
• A defect can be regularly updated to record decisions made as different individuals review the defect.
• While updating the defect ,click Details to update specific data fields.
• Click Attachments to attach files to defect.
• Click Linked entities and then click the Defects tab to link a defect to another defect.
• Click Others tab to link a defect to other entities such as a test or test set.
• Click History to view the changes made to defect.

Favorite view: A favorite view is a view of a Quality Center window with the settings you applied to it. Steps to create favorite view in defects grid:

• Defect module should be displayed
• Define a filter to view defects, Click the Set Filter/Sort button. The Filter dialog box opens.
• Click the Filter Condition box, Click the browse button. The Select Filter Condition dialog box opens. Click OK to close the Select Filter Condition dialog box. Click OK to apply your chosen filter.
• Add a favorite view. In the Favorites menu, choose Add to Favorites. The Add Favorite dialog box opens.